Weavings are fragile and are each handmade with lots of love and care. Excessive bending or pulling can tear or break the piece. If you need to dust; wipe gently with a soft cloth or gently shake and tap the back for the weaving. Lint rolling can pull the fibers apart.
Flax roving pieces-
With shipping, the roving can get flattened out. Use a fine tooth comb and lightly brush through to fluff back out. Some fibers will comb out but it will not changed the look.
All sales are final.
Lost or Stolen-
Zoerb & Co. is not responsible for lost or stolen packages. Please make sure that all addresses are correct at time of purchase. Zoerb & Co. will not refund orders due to loss or stolen package.
If item is damaged please reach out to discuss replacement options.
All items will be shipped within 3-5 business days.
Please note if item is made to order. Made to order items can take up to 2-3 weeks to ship out.
Weavings with horse hair do get packed very tight in a box with bubble wrap so the piece does not shift and mangle the ends of the hair.